Terms of service

Terms of Service – 99

Welcome to 99. These Terms of Service ("Terms") govern your access to and use of our website and services. By visiting our website, making a purchase, or interacting with us, you agree to be bound by the following Terms. Please read them carefully before using our site.

1. General Information

This website is operated by 99, a registered brand under applicable Egyptian law. Throughout the site, the terms "we", "us", and "our" refer to 99.

By accessing or using our website, you agree to comply with all applicable local laws and regulations, including the Consumer Protection Law No. 181 of 2018 (Egypt).

2. Products & Pricing

We strive to provide accurate descriptions, images, and pricing for all products. However, we do not warrant that the information is error-free or complete.

All prices are listed in the local currency and include applicable taxes unless otherwise stated.
We reserve the right to modify product offerings, prices, or discontinue products at any time without notice.

3. Order Acceptance

An order placed through our website constitutes an offer to purchase. Orders are subject to acceptance by us and availability of the item(s).

We reserve the right to cancel or refuse any order for any reason, including limitations on quantities or suspected fraudulent activity.

4. Shipping & Delivery

Shipping times are estimated and may vary depending on your location. Customers will be informed of delivery costs at checkout or during customer service interactions. Delays caused by third-party couriers are beyond our control.

5. Returns & Refunds

Returns are accepted only for items with manufacturing defects or incorrect deliveries, and must be requested within 3 days of delivery. For full policy details, refer to our Return & Refund Policy.

6. Gift Cards & Store Credit

Gift cards issued as store credit are non-transferable and valid for 1 year from the date of issuance. They are redeemable only at 99 and cannot be exchanged for cash.

7. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of 99 and protected under copyright and trademark laws. Any unauthorized use, reproduction, or distribution is prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, 99 shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

The use or inability to use the website
Delays or delivery failures
Errors or omissions in content

9. User Conduct

By using our services, you agree not to:

Use our website for any unlawful purpose
Violate any local, national, or international laws
Transmit viruses or malicious code

10. Governing Law & Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes shall be settled in accordance with Egyptian law and under the jurisdiction of Egyptian courts.

11. Changes to Terms

We reserve the right to update or change these Terms at any time. Any changes will be posted on this page. Continued use of the site after updates constitutes your acceptance of the revised Terms.